Are you an excellent speaker and can communicate well? Are you passionate about providing best-in-class customer service?
We are looking for CUSTOMER SERVICE ADVISORS (Voice) to join our team and work from the comfort of your home with Emerge Work at Home.
As a Customer Service Advisor at Emerge, you are responsible for interacting with customers by providing product and service information; placing orders, answering inquiries and resolving product and service concerns via email. You are also responsible for interacting with our client’s suppliers to obtain answers to customer questions via phone and email.
We are looking for candidates from the following states:
Starting hourly rate is based upon experience.
Shifts are flexible starting 7:00 AM – 08:00 PM EST*, Mon-Fri.
Only shortlisted applicants will be contacted.
You will be required to have the following:
Designated workspace within your home for placement and installation of your equipment. Your home office must be located in a quiet space that will provide a comfortable positive work environment. The employee handbook will contain more detail about your home office. Emerge Work at Home LLC. reserves the right to audit your home office with reasonable advanced notice at any given time during the work week.
Minimum SPECS for Your Computer:
• Processor: Must be Intel Core i5 or i7
• CPU Speed: 3.2 GHz or higher
• RAM: Minimum 8 GB
• Operating System: Windows 10 (Note that Windows 8 or 8.1 is not permittable)
• Upload/Download Internet Speeds: Minimum 20 Mbps for both upload and download
• Note: No Chromebooks or Macbooks are allowed
• Citrix Receiver version: Receiver 4.5 -4.12 for Windows
• RECOMMENDED: Monitor Size 22" with Dual Screen (for chat, phones with co browse)
Other Requirements for Home Office:
• High Quality USB Headset – Jabra preferred
• Internet speed must be at minimum 4mbps up and down
• Use an Ethernet cable for internet as Wi-Fi is susceptible to interference