• Reporting Analyst

    Location Georgetown - Guyana
    Job ID 2018-1034
  • Overview

    Do you have strong analytical skills? Can you interpret data and provide insights to management?


    Then join us! We are looking for a REPORTING ANALYST who can join our team.


    As a Reporting Analyst at Emerge, you’ll be responsible for delivering real-time management with the purpose of optimizing resources to achieve business objectives.


    • Prepare intraday reports based on staff attendance or staff hours.
    • Manages changes to scheduling to ensure adequate daily resource coverage.
    • Ensure hours are accurately accumulated and categorized.
    • Monitor attendance and schedule adherence.
    • Produce call volume forecasts on a daily, weekly, monthly and annual basis.


    • Diploma or Degree in the Social Sciences or a relevant field
    • 1- 3 Years’ experience in Workforce Management, preferably in contact centers


    • Strong analytical and problem-solving skills
    • Excellent organization and planning
    • Able to create forecasting and scheduling to the forecast
    • Strong Communication and presentation skills



    Compensation is negotiable based on qualification and experience.


    Workdays & Hours


    Shifts are flexible starting at 8:00 AM – 9:00 PM EST*  Mon-Fri.  Could involve some weekends. 


    Only shortlisted applicants will be contacted.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed